Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or resolution.

Because face masks are personal hygiene and care goods, we cannot accept physical returns of opened or used items for safety and sanitary reasons.

To start a request regarding an issue with your order, you can contact us at helpinghandtranslate@gmail.com. If your request is accepted, we will work with you to provide a replacement or a refund directly to your original payment method, without requiring you to ship the physical items back. Items sent back to us without first contacting support will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at helpinghandtranslate@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a clear photo of the packaging and the items received so we can expedite your request.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or refunded, including personal care and hygiene goods (such as face masks and beauty products). Please get in touch if you have questions or concerns about your specific order.

Unfortunately, we cannot accept standard returns or refunds on sale items or gift cards.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or request a resolution for your order within 14 days, for any reason and without a justification. For health and hygiene protection reasons, this only applies if the packaging remains completely unopened, unsealed, and unused.

Refunds

Once we review your request and any provided photos, we will let you know if the refund or replacement was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your request, please contact us at helpinghandtranslate@gmail.com.